5–8 Troubleshooting
Hitachi Simple Modular Storage 100 User’s Guide
Auto migration or data shredding
operation has failed
1. If a auto migration or data shredding operation has
failed, an error message appears in the Error field of
the Array Migration window.
2. Confirm that the auto migration cables are connected
properly.
3. Confirm that the target array is in migration mode
(MODE switch is in the E position).
4. Connect the target array again.
5. Only one migration operation can be performed on an
array. If the array has already been used as a target
in an array migration, it cannot be used as a target
array again.
6. If the problem persists, visit the Hitachi Web Portal at
http://support.hds.com.
An error message appears in Storage
Navigator Modular 2 during auto
migration
Please see Table 5-2 on page 5-10 for troubleshooting
suggestions.
The array went down during the auto
migration procedure.
1. Move the MAIN SW switch on the back panel of the
source array to the OFF position. Verify that the
POWER LED goes OFF.
2. Move the MAIN SW switch on the back panel of the
target array to the OFF position. Verify that the EXT
and POWER LEDs go OFF.
3. Remove the migration cable between the source and
target arrays.
4. Move the MAIN SW switch on the back panel of the
source array to the ON position and verify that the
POWER LED goes ON.
If array down condition occurs again when starting the
source array, turn off the source array again and then turn
it on. Check that the READY LED goes ON after a few
minutes. If the READY LED does not go ON after 20
minutes, visit the Hitachi Web Portal at http://
support.hds.com.
Table 5-1: Troubleshooting (Continued)
Symptom Suggested Actions
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