Procedure 1: Verifying that the Printer is On and Online
Check the following items to make sure the printer is ready to print.
1. Is the printer plugged in and turned on?
Make sure the printer is plugged in and turned on. If the problem persists, you may have a defective
power cable, power source, or printer.
2. Is the printer online?
The online Ready light should be lit. If it is not, press the appropriate buttons (for example, Start,
Pause/Resume, or press
to access the menus) to place the printer online.
3. Is the printer's control panel display blank (on printers with displays)?
●
Make sure the printer is turned on.
●
Make sure the HP Jetdirect print server is installed correctly.
●
Make sure the printer is not in Power Save mode.
4. Does a message other than READY appear on the printer control panel display?
●
See Procedure 3 in this section for a list of network-related error messages and corrective
actions.
●
See your printer documentation for a complete list of control panel messages and corrective
actions.
Procedure 2: Printing an HP Jetdirect Configuration Page
The HP Jetdirect configuration page is an important troubleshooting tool. The information on this page
reveals the status of your network and the HP Jetdirect print server. The ability to print a configuration
page provides an indication that the printer is operating correctly. See
HP Jetdirect Configuration Pages
on page 127 for information on the HP Jetdirect configuration page.
NOTE: For a TCP/IP network, the Jetdirect configuration page can also be viewed from a
browser by accessing the Jetdirect embedded Web server. See
Embedded Web Server (V.36.xx)
on page 61 for more information.
122 Chapter 7 Troubleshooting the HP Jetdirect Print Server ENWW
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