your network. This is done using an isolated LAN, or through a direct computer-to-printer
connection using a cross-over cable.
5. Have any software applications been added to the network?
Make sure they are compatible and that they are installed correctly with the correct printer drivers.
6. Are other users able to print?
The problem may be workstation-specific. Check the workstation network drivers, printer drivers,
and redirection (capture in Novell NetWare).
7. If other users are able to print, are they using the same network operating system?
Check your system for proper network operating system setup.
8. Is your protocol enabled on the HP Jetdirect print server?
Check the status of the network protocols on the Jetdirect configuration page. See
HP Jetdirect
Configuration Pages on page 127 for information on the configuration page. (On TCP/IP networks,
you can also use the embedded Web server to check status of other protocols. See
Embedded
Web Server (V.36.xx) on page 61)
9. Is there an error message in the protocol's section on the Jetdirect configuration page?
See
HP Jetdirect Configuration Pages on page 127 for a list of error messages.
10. If you are on a TCP/IP network, can you use Telnet to print directly to the printer?
Use the following Telnet command:
telnet <IP address> <port>
where <IP address> is the IPv4 address assigned to the HP Jetdirect print server and
<port> is 9100, the default printing port of the print server.
In the Telnet session, type in data and press Enter. The data should print to the printer (a manual
form feed may be required).
11. Does the printer appear in HP Web Jetadmin or other management application?
●
Verify network and HP Jetdirect settings on the Jetdirect configuration page. See
HP Jetdirect
Configuration Pages on page 127 for information on the configuration page.
●
Confirm the network settings for the printer using the printer control panel (for printers with
control panels).
●
See the troubleshooting section in the online help included with the HP Web Jetadmin
software.
12. On supported systems, does the printer respond to HP Web Jetadmin?
●
Verify network and HP Jetdirect settings on the Jetdirect configuration page. See
HP Jetdirect
Configuration Pages on page 127 for information on the configuration page.
●
Confirm the network settings for the printer using the printer control panel (for printers with
control panels).
●
See the troubleshooting section in the online help included with the HP Web Jetadmin
software.
ENWW General Troubleshooting 125
To Next Page
Loading...
Need help?
General
