When you need help15
Request support
This topic explains the concepts involved in this subject.
Support is provided by your support representative: usually from the company from which you bought
the printer. If this is not the case, contact HP Support on the HP Web site at the following links:
● http://www.hp.com/go/jetfusion3D5200/support, or
● http://www.hp.com/go/jetfusion3D5210/support, or
● http://www.hp.com/go/jetfusion3D5210pro/support, or
● http://www.hp.com/go/jetfusion3Dprocessingstation/support
Before calling your support representative, prepare for the call as follows:
● Review the troubleshooting suggestions in this guide.
● Review your software documentation, if relevant.
● Check that you have the following information ready:
– The product and serial numbers of the printer you are using
– The error code displayed on the front panel, if any (see
System errors on page 356)
– The name and version number of your software
– If you have a print-quality problem, the name and product number of the material that you were
using
Customer Self-Repair
HP's Customer Self-Repair program offers our customers the fastest service under either warranty or
con
tract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace
them. Using this program, you can replace parts at your own convenience.
Convenient and easy to use
● Your support representative will diagnose and assess whether a replacement part is required to
addr
ess a defective hardware component.
For more information about Customer Self Repair, see
http://www.hp.com/go/selfrepair/.
Service information
The Command Center can produce on request a list of many aspects of the printer’s current status,
some o
f which may be useful to a service engineer trying to fix a problem.
382 Chapter 15 When you need help
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