HP Support and Service
Getting Assistance for Your Notebook
128 Reference Guide
To prepare your notebook for shipment
See “To receive repair service,” above, to determine if your notebook must be sent in for
service. If so, prepare your notebook for shipment as follows.
1. Important: Back up your hard disk drive. The hard disk may need to be replaced or
reformatted while your notebook is being repaired.
2. Hewlett-Packard cannot guarantee the return of removable components. Please
remove the following before you send your notebook for service:
?? PC Cards.
?? AC adapter and power cord.
?? Any removable media, such as CDs, DVDs, or floppy disks.
?? Any hardware not involved in the problem and not requested for repair.
3. When sending your notebook to Hewlett-Packard, please use the original product
packaging or other substantial packaging in order to avoid damage to the unit in
transit.
Note
If the hard disk drive is defective, you will receive a replacement drive that is either
unformatted or loaded with software for verification. You should restore the notebook’s
original software using your Recovery CDs (see “To recover the factory installation of
your hard disk” on page 121) or other recovery method.
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