Table 66: Status page information
Message type Status level Message Description and suggested
action
Proxy Server
information:
Identifies if the proxy
server is available.
Info Proxy server is reachable The proxy server must be
used if the device needs to
connect to the HPE Remote
Support Enterprise server.
Navigate to the Remote
Support configuration page
and click Modify. In the
Modify box, check the box for
Enable proxy server and
provide the proxy details.
Alert Proxy server is not reachable
Device Registration:
Shows if the device has
been registered
successfully with HPE
Remote Support.
Info The device is registered
successfully
The device has been
registered with HPE Remote
Support.
No action required.
Remote Support,
support level
information:
Identifies whether
Remote Support has
been set up.
Alert The Remote Support level is
set to “No Support.” Device is
not able to communicate with
Enterprise Server
If the Remote Support is set to
“No support” then the device
will not communicate with
HPE Remote Support. This
will prevent you from
contacting or registering the
device with HPE.
Navigate to the Remote
Support page in the
Management Console and
click Modify to update support
settings.
Hardware monitoring
information:
Shows the status of
hardware monitoring.
Alert Issues with Hardware
monitoring. Check the logs for
details.
The services are in restart
mode or the hardware is not
discovered properly.
Navigate to the Events page
in the StoreOnce Management
Console. Select Custom
Search and in the Custom
Search for Events dialog, in
the Search Text field type
“hardware”. Click OK and view
the search results.
Enterprise server
information:
Info Enterprise Server is reachable The Enterprise Server must be
used if you want to register for
HPE Remote Support.
Table Continued
220 Remote Support
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