HPE StoreOnce 6500

Message type Status level Message Description and suggested
action
Identifies if the
Enterprise server is
reachable.
Alert Enterprise Server is not
reachable
Product model
information:
Shows if Remote
Support is supported or
not.
Info Product model is available Versions of StoreOnce
software prior to version 3.11
do not have Remote Support
functionality.
Alert Product model is not available
Customer information:
Identifies whether
devices are registered
or not successfully with
HPE Remote Support.
Info Customer information is
available
The customer information has
not been properly filled out/
registration has not been
completed to enable Remote
Support.
Navigate to the Remote
Support page in the
StoreOnce Management
Console and click Modify to
update support settings.
Warning Customer contact agreement
selection has not been made
Alert Customer information is not
available. Check the Customer
information.
Entitlement information:
This is used to identify
whether devices are
registered successfully
or not with HPE Remote
Support.
Info All Hardware SKU warranties
are available
Hardware SKU warranties
must be available for the
device to register with Remote
Support.
Navigate to the Entitlement
page in the StoreOnce
Management Console to see
which pieces of hardware are
missing warranty serial
numbers. Contact HPE
Support if needed.
Warning One or more Hardware SKU
warranties are not available
Alert Hardware SKU warranties are
not available
Axeda registration
information:
Axeda is a third-party
software used for
communicating with
HPE Remote Support.
Alert Issues with Axeda agent
configuration. Check the logs
for details.
Navigate to the Events page
in the StoreOnce Management
Console. Select Custom
Search and in the Custom
Search for Events dialog, in
the Search Text field type
“axeda”. Click OK and view
the search results.
Remote Support 221