Huawei E960 - 14 Troubleshooting

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14 Troubleshooting
The PC in a LAN cannot access internet.
1. The power indicator is on, the E960 is normally connected with the power adapter. If
the power indicator is off, you need to check whether the power is normally connected.
2. There are five signal strength indicators on the E960 panel. The more green indicators
are on, the stronger the signal strength. If all of the signal strength indicators are off,
you need to check whether the area is covered by WLAN.
3. If the area is covered by WLAN, you need to check whether the network mode is right.
See 9 UMTS Setting for information about network mode.
4. If the 1, 2, 3, 4 four indicators on the panel blinks, the corresponding Ethernet
interfaces are normally connected. If the indicators are off, you need to check whether
the corresponding Ethernet connection is normal.
5. You must configure the correct PPP user name and PPP password when you access the
internet through the E960. Check whether they are correct, and see Configure PPP
Profile for details.
6. If the DHCP service is disabled and the PC obtains the IP address dynamically, the PC
also cannot access the internet. You can change the mode to manually assign an IP
address. See PC Network Configuration.
7. Check whether the driver of the network adapter is correctly installed.
8. If the preceding methods cannot solve the problem, you can reset the E960 to factory
defaults.
The PC in a WLAN cannot access the WLAN.
1. If there are interferents or shields near the E960, you can adjust the position of the
E960. When the signal strength is strong, you can move to the next step.
2. Check and record the following data on the PC's network adapter: SSID, WEP type,
and key.
3. Check and record the following data on the E960: SSID, WEP type, and key.
4. Compare the data, the SSID on the network adapter should be ANY or be the same
with that on the E960. The WEP type and key on the network adapter and E960 should
be identical. Otherwise, you need to change the data on the network adapter.
What if I forgot the IP address of the LAN interface
If you forgot the IP address of the LAN interface, you can input http://e.home and login
in the mode of PC obtaining IP address automatically.