Huawei OceanStor V5 Series - How to Use the Document; How to Obtain Help from Website; Ways to Contact Huawei

Before contacting Huawei for help, you need to prepare the boards, port modules,
screwdrivers, screws, cables for serial ports, network cables, and other required
materials.
9.2 How to Use the Document
Huawei provides guide documents shipped with the device. The guide documents
can be used to handle the common problems occurring in daily maintenance or
troubleshooting.
To better solve the problems, use the documents before you contact Huawei for
technical support.
9.3 How to Obtain Help from Website
Huawei provides users with timely and
ecient technical support through the
regional oces, secondary technical support system, telephone technical support,
remote technical support, and onsite technical support.
Contents of the Huawei technical support system are as follows:
● Huawei headquarters technical support department
● Regional
oce technical support center
● Customer service center
● Technical support website: https://support.huawei.com/enterprise/
You can query how to contact the regional
oces at https://
support.huawei.com/enterprise/.
9.4 Ways to Contact Huawei
Huawei Technologies Co., Ltd. provides customers with comprehensive technical
support and service. For any assistance, contact our local
oce or company
headquarters.
Huawei Technologies Co., Ltd.
Address: Huawei Industrial Base Bantian, Longgang Shenzhen 518129 People's
Republic of China
Website: https://e.huawei.com/
OceanStor V5 Series
Parts Replacement 9 How to Obtain Help
Issue 15 (2019-12-30) Copyright © Huawei Technologies Co., Ltd. 264