9 How to Obtain Help
If a tough or critical problem persists in routine maintenance or troubleshooting,
contact Huawei for technical support.
9.1 Preparations for Contacting Huawei
9.2 How to Use the Document
9.3 How to Obtain Help from Website
9.4 Ways to Contact Huawei
9.1 Preparations for Contacting Huawei
To better solve the problem, you need to collect troubleshooting information and
make debugging preparations before contacting Huawei.
9.1.1 Collecting Troubleshooting Information
You need to collect troubleshooting information before troubleshooting.
You need to collect the following information:
● Name and address of the customer
● Contact person and telephone number
● Time when the fault occurred
● Description of the fault phenomena
● Device type and software version
● Measures taken after the fault occurs and the related results
● Troubleshooting level and required solution deadline
9.1.2 Making Debugging Preparations
When you contact Huawei for help, the technical support engineer of Huawei
might assist you to do certain operations to collect information about the fault or
rectify the fault directly.
OceanStor V5 Series
Parts Replacement 9 How to Obtain Help
Issue 15 (2019-12-30) Copyright © Huawei Technologies Co., Ltd. 263
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