Huawei UNION - For Assistance; Troubleshooting

For Assistance 112
For Assistance
Thefollowingtopicsaddressareasofsupportforyourphone,includingtroubleshooting,
specifications,accountinformation,warrantyinformation,andcustomerservicecontact
information.
Troubleshooting
Checkthequestionsandanswersbelowfortroubleshootingsolutionsforcommonphoneissues.
Check Here First
Question:Phonefreezes/operationisunstable.
Answer:Turnthephoneonagain.Ifyouareunabletoturnthephoneoff,removeandreplace
theBattery,andthenturnthephoneonagain.Datathatwasbeingeditediserasedafteryour
phoneispoweredonagain.
Question:Operationisunstableafteranewapplicationwasinstalled.
Answer:Thenewlyinstalledapplicationmaybethecause.UninstalltheapplicationinSafe
mode.SeeUninstallanApp.ToturnthephoneoninSafemode:
l To enable the Safe mode, with the phone turned off, press the Power/Lockbuttonand then
press and hold the Volume down key until the device starts up.
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AfterturningthephoneoninSafemode,"SafeMode"appearsatlowerleft.
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AfterrestartinginSafemode,yourphonecanbepoweredonasusual.
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BeforeturningthephoneoninSafemode,itisrecommendedthatyoubackup
importantdata.
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BypoweringthephoneoninSafemode,addedwidgetsmaybedeleted.
Question:Cannotusephone,mail,orInternet.
Answer 1:Checkwhetheryouarewheresignalisweakoroutofservicearea.
Answer 2:Powerthephoneonagain.
Answer 3:IsthephoneinAirplanemode?TocheckthatAirplanemodeiscancelled:
l
Fromhome,tapApps >Settings ,underWireless & networkstapMore >
Airplane mode.
Answer 4:Isdatacommunicationdisabled?Tocheckthatdatacommunicationisenabled:
l
Fromhome,tapApps >Settings >Data traffic management.
Answer 5:Isadisabledaccesspointset?Toresettoinitialsettings: