TROUBLESHOOTING
41
Problem
PowerView
®
Gen 3 only: The shade does not responde to the remote.
Solution
IMPORTANT: A shade will not operate using the remote until it has been
joined to a group.
Check that the correct group number is selected. The LED on that group
number will light up. You can also check which group number the shade is
joined to on the remote in the PowerView App. You can find this under MORE >
ACCESSORIES in the app.
Check if the batteries need to be replaced. If the batteries are completely
drained, none of the lights will turn on. If the batteries are running low, the
inner ring buttons (open, close, right arrow, left arrow, stop) light up RED. In
either case, the batteries need to be replaced. The remote takes two
CR2032 batteries.
Problem
Batteries in the battery wand need to be replaced.
Solution
Replace the batteries in the battery wand.
Squeeze the cap latch to release
the cap and remove the cap from
the battery wand.
Install the batteries according to
the instructions on the battery
wand label.
Press the cap on until it latches.
NOTE: Hunter Douglas recommends AA alkaline batteries for use with
our battery-powered shades. These will provide more than one year of
operation, depending on usage. Lithium and rechargeable batteries are
not recommended.
Problem
The shade binds or moves with difficulty toward the end of the headrail.
Solution
Check that the headrail and installation brackets are level and aligned. Shim
the installation brackets to level the headrail.
Check that the tension cord is routed correctly. See “Set Cord Tension” on page
18.
If the shade does not slide with ease, you may need to adjust the cord tension.
Slide the cord tensioner toward the end plate to slightly decrease the tension.
See “Set Cord Tension” on page 18.
Cap Latch
Battery Wand
Squeeze
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