TROUBLESHOOTING
30
Problem
Rechargeable battery needs recharging (continued)
Solution Reinserting the Rechargeable Battery Wand into the Mount
■
Match the direction of the arrow on the underside of the battery wand with
the arrow on the battery mount.
■
Insert the nose of the battery wand into the cavity of the battery mount.
■
Push the battery wand flush into the mount until the battery snaps into place
Problem
PowerView
®
Gen 3 only: The rechargeable battery wand is charged but the
shade does not operate.
Solution
If your rechargeable battery wand is charged but not working, it may be due
to its physical location in your window. The rechargeable battery wand can
operate in temperatures up to 176°F (80°C). If the temperature in your window
exceeds this, the safety feature will shut the battery off temporarily. The
battery wand will turn back on, once the temperature lowers into the operable
range.
If you anticipate the rechargeable battery wand consistently exceeding this
temperature limit, please reinstall in a location that avoids direct sunlight.
Problem
PowerView Gen 3 only: The shading does not operate when the control
button is pressed.
Solution
Check that the batteries in the wand or satellite battery pack are correctly
inserted and have not lost power.
Check that the power source is securely connected to the power cable and the
cables are not pinched or caught in the headrail or installation brackets. If you
have the rechargeable battery wand, check to see that the battery wand is
correctly positioned in the mount.
Problem
PowerView Gen 3 only: The shading does not respond to the remote.
Solution
IMPORTANT:
A shading will not operate using the remote until it has been
joined to a group.
Check that the correct group number is selected. The LED on that group number
will light up. You can also check which group number the shade is joined to on the
remote in the PowerView App. You can find this under MORE > ACCESSORIES in
the app.
Check if the batteries need to be replaced. If the batteries are completely drained,
none of the lights will turn on. If the batteries are running low, the inner ring
buttons (open, close, right arrow, left arrow, stop) light up RED. In either case, the
batteries need to be replaced. The remote takes two CR2032 batteries.
To Next Page
Loading...
