TROUBLESHOOTING
34
Problem
PowerView
®
Gen 3 only: The bottom rail does not raise or lower
completely, or its location when fully lowered has changed over time.
Solution
The batteries may be low in the battery wand or satellite battery pack. Replace
the batteries.
Check that the power source is securely connected to the power cable and the
cables are not pinched or caught in the headrail or installation brackets.
Check that there is clearance between the ends of the shading and the
window casement on inside mounts.
Check if the fabric rolls up evenly into the headrail. If not, see “Adjusting the
Bottom Rail Weight” on page 31.
Reset the upper and lower travel limits. See “Resetting the Shading (If
Necessary)” on page 26.
Problem
The shade limits need to be adjusted – top limit.
Solution
See “Electronic Limit Adjustments” on page 26.
Problem
The shade limits need to be adjusted – bottom limit.
Solution
See “Electronic Limit Adjustments” on page 26.
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