Hygiena SystemSURE Plus - Page 29

25
INS0228 July 2020
The following t able lists typical sym ptom s and t heir possible causes.
Sy m pto m
Possible Causes
Luminometer will
not turn on when
the button is
pressed
✓ Batteries are low
✓ Batteries are the wrong type
✓ Batteries incorrectly inserted
Luminometer or keypad damaged or faulty
Luminometer will
not turn off when
the button is
pressed
✓ Luminometer is busy performing a reading or calibration self-check
operation
✓ Luminometer lockup – remove the batteries for 30 seconds, then insert
them again
Luminometer or keypad damaged or faulty
Luminometer turns
off unexpectedly
✓ Batteries are low
✓ Batteries are loose within the battery compartment
✓ Luminometer dropped or subjected to shock or vibration
✓ Luminometer not used for 10 minutes and automatically enters standby
mode
Luminometer damaged or faulty
Luminometer beeps
when turned on, but
nothing is displayed
✓ Batteries are low
Luminometer or display damaged or faulty
Clock reverts to
12:00 01/01/2000
✓ Batteries have been replaced
✓ Batteries are low
✓ Batteries are loose within the battery compartment
✓ Luminometer dropped or subjected to shock or vibration
Luminometer damaged or faulty
The display
appears washed
out or very dark
✓ Luminometer is too hot or too cold
✓ LCD contrast incorrectly adjusted (see section 3.9)
✓ Luminometer is being used in inappropriate lighting conditions
Luminometer or display damaged or faulty
Display segments
missing or garbage
displayed
✓ Display window is dirty
Display window is scratched or dented
Display or luminometer damaged or faulty
Keypad button has
no effect when
pressed
✓ Some buttons only work when selecting particular luminometer functions
✓ Lid not fully closed
Keypad or luminometer damaged or faulty
Luminometer lid will
not close properly
or springs open
during use
✓ Protective pocket incorrectly or not fully inserted
✓ RS232 connector cover is interfering with the lid (see section 6.3)
✓ Testing device incorrectly or not fully inserted
Lid or luminometer casework damaged
Measurement result
is always zero RLU
or is much lower
expected
✓ Incorrect use of testing device
✓ Luminometer not in upright position when measurement taken
✓ Testing device is out-of-date
✓ Luminometer used in an unstable thermal environment – turn the
luminometer off and back on
✓ Protective pocket or testing device not fully inserted into luminometer
✓ Protective pocket dirty or severely scratched
Protective pocket damaged
Luminometer damaged or faulty
Measurement result
is higher than
expected
✓ Incorrect or inconsistent use of the testing device
✓ Lid not fully closed
✓ Luminometer used in an unstable thermal environment – turn the
luminometer off and back on
Luminometer casework or lid damaged or faulty
RS232 interface
does not appear to
be working
✓ Wrong interface cable being used
✓ Cable connector incorrectly inserted into luminometer
✓ Cable connected to wrong port on PC
✓ Wrong PC software being used
✓ PC software incorrectly installed or wrong options selected
Cable or connectors damaged or broken
PC serial port or system software faulty
Luminometer damaged or faulty