IBM 3592 User Manual

FSC EEEE FFFF
FSC F020 EEEE
When the information is displayed (that is, EEEE is repeated), the service panel is frozen (you cannot
select another menu, and the pushbuttons do not respond). Therefore, you cannot use the service panel
or cannot get dumps from the host or with the service panel.
1. Obtain as much information as possible about the job that is running, any drive operations, and the
failure scenario. Record the information that displayed on the service panel (including the 4 lines of
support data). Save this information. Your next level of support might request it.
2. Reset the drive (see “Services menu” on page 97). The drive automatically runs the power-on self-test
(POST).
3. Use Figure 78 on page 243 to help you resolve this condition.
Select
"VerifyFix/Diag"
and
"TestDevice"
Didtestfail
withaFID
or Attnmsg?
DidPOST complete
withoutanerror?
CEOptionsmenu
willbedisplayed.
Didyougeta
FIDE6insmall
letters?
GotoSTART
section
Hardwareproblem
GotoSTART section
andusethenext
FRU(85)inthe
FID84list
Recordinformation
displayedonpanel
(Includeallfour
linesofsupport
data.)
Callnextlevel
ofsupport
Goto"EndofCall"
Cancustomer
recreatethe
problem?
A14M0097
Yes
No
No
No
No
Yes
Yes
Yes
Figure 78: Flow diagram for FID 84 or E6 in a smaller font
FID 87 or F2 - Isolating fault between media and hardware
A FID 87 or F2 is generated when the drive experiences an error and cannot determine whether the error
was caused by the tape cartridge, a customer job, or by a problem in the drive hardware. The FID 87 or F2
is not displayed on the drive. It is logged in the sense information that is returned to the host system. If
the customer receives errors when reading or writing to the drive and there is no FID displayed on the
drive, a FID 87 or F2 is probably returned in the sense information to the host. If needed, refer to Chapter
3, “Messages,” on page 39 to determine how to obtain service information from the host system.
Use this procedure to determine the cause of the read or write errors.
1. Determine which VOLSER numbers or cartridges are potential problem.
Procedures
243

IBM 3592 Specifications

General

Brand	IBM
Model	3592
Category	Storage
Language	English