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IBM®

Part Number: 02PY575

SC27-9295-00

(1P) P/N: 02PY575

Table of Contents

Read this First2
- Table of Contents4
- List of Figures10
- Information Website Urls18
Preface18
- Related Information18
Chapter 1. Start21
- Maintenance Starting Point21
- Start here21
- CE Logs Menu (CE Offline Mode)23
  - FID Entry Point26
- Updating Microcode26
- Fids and Frus27
  - Attention Drive (ATTN DRV) Messages31
- ATTN DRV Messages31
  - Tapealert Reporting32
Chapter 2. Introduction39
- 3592 Introduction39
- RAS Characteristics40
- Minimum Installation Configuration40
- Drive Rear Layout - Models EH7/EH8/55F/60F (Fibre Channel)50
- LED Locations for EH7/EH8/55F/60F51
  - Power Supplies52
- Power Distribution Diagram53
- Special Tools and Customer Supplies56
- Leader Pin Replacement Kit56
  - Leader Pin Replacement Kit57
- Cleaning Cartridge57
Chapter 3. Messages59
- Service and Media Information Messages (Sims and Mims)59
  - Sims59
  - SIM Error Information59
- SIM Format - Sample60
  - Mims61
  - MIM Error Information61
- MIM Format - Sample62
  - Statistical Analysis and Reporting System (SARS)63
- Hexadecimal-To-ASCII Conversion63
  - Obtaining Drive Error Information at Host64
    - Error Log on Host Display64
  - Message Codes65
  - MIM Exception Messages66
  - SIM Exception Messages66
  - SIM/MIM Service Messages66
- MIM Exception Messages and Descriptions66
- SIM Exception Messages and Descriptions66
  - SIM/MIM Severity67
  - Sense Keys, ASC, and ASCQ Information67
    - Sense Key 0 (no Sense)67
- SIM/MIM Service Messages and Descriptions67
- SIM/MIM Severity Descriptions67
- ASC, and ASCQ Summary for Sense Key 0 (no Sense)67
  - Sense Key 1 (Recovered Error)68
  - Sense Key 2 (Not Ready)68
  - Sense Key 3 (Medium Error)68
- ASC, and ASCQ Summary for Sense Key 1 (Recovered Error)68
- ASC, and ASCQ Summary for Sense Key 2 (Not Ready)68
- ASC, and ASCQ Summary for Sense Key 3 (Medium Error)68
  - Sense Key 4 (Hardware Error)70
  - Sense Key 5 (Illegal Request)70
- ASC, and ASCQ Summary for Sense Key 4 (Hardware Error)70
- ASC, and ASCQ Summary for Sense Key 5 (Illegal Request)70
  - Sense Key 6 (Unit Attention)72
  - Sense Key 7 (Data Protect)72
- ASC, and ASCQ Summary for Sense Key 6 (Unit Attention)72
- ASC, and ASCQ Summary for Sense Key 7 (Data Protect)72
  - Sense Key 8 (Blank Check)73
  - Sense Key B (Aborted Command)73
  - Sense Key D (Volume Overflow)73
  - Error Log Analysis - AIX73
- ASC, and ASCQ Summary for Sense Key 8 (Blank Check)73
- ASC, and ASCQ Summary for Sense Key B (Aborted Command)73
- ASC, and ASCQ Summary for Sense Key D (Volume Overflow)73
  - Tapeutil Command74
  - Diag Command74
  - Analyzing Tapeutil and Diag Command Error Log74
- AIX TAPEUTIL and DIAG Commands Error Log Example75
- AIX TAPEUTIL and DIAG Commands SIM Error Log Example75
  - Tapeutil Errors76
- AIX TAPEUTIL and DIAG Commands MIM Error Log Example76
- AIX TAPEUTIL and DIAG Commands Error Log Example76
- Device Driver to AIX ERRNO Translation77
  - SMIT Command78
  - ERRPT Command78
  - SMIT/ERRPT Errors78
- AIX SMIT and ERRPT Command Error Log Example79
- Error Log Example of SIM Message - AIX80
- Error Log Example of MIM Message - AIX81
- AIX SMIT and ERRPT Command Error Log Example82
  - Error Log Analysis - System I83
- AIX SMIT and ERRPT Commands Error Log Example - Descriptions83
  - System I with RISC Processor84
- System I Example Error Log of SIM Message84
- System I Hexadecimal Error Log (Display)86
- System I (AS/400) Product Activity Log (Display)87
  - Obtaining Drive Error Information from Linux System88
- System I Hexadecimal Error Log (Printout)88
  - Forcing a Drive Dump89
  - Reading a Dump89
  - Automatically Retrieved SIM/MIM Data89
  - Error Log Analysis - Linux System89
  - Obtaining Drive Error Information from Solaris System90
  - Obtaining Drive Error Information from HP-UX System91
  - Obtaining Drive Error Information from Windows System91
    - Running NTUTIL91
    - NTUTIL Symbolic Error and Error Number91
  - SCSI Sense Data93
Chapter 4. Virtual Operator Panel97
- Virtual Operator Panel97
- Virtual Operator Panel Indicators, Icons, and Message Areas97
  - Virtual Operator Panel Controls97
  - Virtual Operator Panel Display98
- Virtual Operator Panel Controls98
- Virtual Operator Panel Display - Menu, Status, and Message Areas99
- Virtual Operator Panel Display - Menu, Status, and Message Areas101
  - Drive Type and Capability Indicator102
  - Media Data Indicator102
  - Horizontal Bar Indicators103
  - Clean Icon103
  - Dump Icons103
  - Write-Protected Icons104
  - Intervention Messages104
- Intervention Screen, Mount Screen, and Abend Screen on Service Panel105
  - Virtual Operator Panel Menus107
- Virtual Operator Panel 87107
  - Virtual Operator Panel Menu Trees108
- Confirm Mode Change and CE Online Mode Menus109
- Virtual Operator Panel Menu Trees Guide109
- CE Disp Sensors Menu109
- Operator Options Menus - Operator Mode110
- Services Menu110
- Set Online Menu110
- CE Options Menu - CE Offline Mode (Part 1 of 6)111
- CE Options Menu - CE Offline Mode (Part 2 of 6)112
- CE Default Density Menu112
- CE DRV Features Menu112
- CE Options Menu - CE Offline Mode (Part 3 of 6)113
- CE Disp/Alt VPD Menu113
- CE Options Menu - CE Offline Mode (Part 4 of 6)114
- CE Select Address Menu114
- CE Options Menu - CE Offline Mode (Part 5 of 6)115
- CE Verify Fix/Diag Menu115
- CE Loop Diag Menu115
  - Confirm Mode Change Menu116
- CE Options Menu - CE Offline Mode (Part 6 of 6)116
- DRV Encryption Menu116
- BOP Encryption Menu116
  - Operator Mode Menus117
- Microcode Level Menu118
- Confirmation Menu119
- Set Offline Menu119
- Confirm Offline Menu120
- Fibre Options Menu (Services Menu)120
- Port/Node Names Menu (Services Menu)121
- Set Port 0 {Or 1} (Speed) Menu122
- Use Soft Address Menu122
- Set Topology Menu - Speed and Topology123
- Set Port 0 {Or 1} Menu (Services Menu)124
- Set Hard Address Menu124
- Statistics Menu (Operator Mode)126
- Drive Statistics Menu (Operator Mode)126
  - CE Offline Mode Menus127
- Tape Statistics Menu (Operator Mode)127
- CE Options Menu (CE Offline Mode)128
- Status Menu130
- CE Action Successful Display131
- CE Action Failed Display131
- Test Fibre Wrap Menu131
- CE Dump Menu133
- CE Copy Dump to Tape Menu134
- CE FMR Tape Menu135
- Load FMR Tape Menu135
- CE Select Level Menu135
- Load Scratch Tape Menu137
- Unload Tape Menu138
- CE Config/Install Menu138
- Method Config Menu (Encryption)141
- Advanced Config Menu (Encryption)141
- Restore Defaults Menu (Encryption)141
- CE Save Data Menu (Encryption)142
- Crypto Officer Menu (Encryption)144
- Key Path Config Menu (Encryption)144
- CE Save Data Menu (Root, Port, and Node Names)146
- CE Wrap Tools Menu147
- CE VPD Data Menu147
- CE Save Data Menu (Ser No)148
- Fibre Options Menu (CE Offline Mode)149
- Port/Node Names Menu (CE Offline Mode)149
- Set Root Name Menu (CE Offline Mode)150
- Set Port 0 {Or 1} Name Menu151
- Set Node 0 {Or 1} Name Menu151
- Restor Orig Names Menu (CE Offline Mode)152
- CE Error Log Menu154
- Time Stamp for CE Error Log155
- CE FID FE Log Menu155
- CE FID FF Log Menu157
- CE Temp Error Log Menu157
- CE Utilities Menu158
- CE Read Tape Menu158
- CE Microcode Traps Menu160
- CE Saved Traps Menu160
- CE FSC Trap List Menu160
- CE Process Tape Menu162
- Space Menu163
- Read Block Menu163
- Next Block ID Menu164
- Enter Password Menu164
- CE Engr Use Only Menu165
- HSARS Config Menu166
- VSARS Config Menu167
- Special Modes Menu167
- OEM Use Only Menu168
- Show Statistics Menu (CE Offline Mode)168
- Display Memory Menu169
- Display/Alter Menu170
  - CE Online Mode Menus171
- Saved FSC Trap List Menu (CE Offline Mode)171
- CE Online Options Menu (CE Online Mode)172
- CE Logs Menu (CE Online Mode)172
- CE DRV Ser no Menu (CE Online Mode)173
- Tape Statistics Menu (CE Online Mode)175
Chapter 5. Safety and Inspection176
- General Instructions176
  - Materials Needed176
  - Education176
- Safety176
  - Safety Inspection Procedure177
- Labels178
- Label Locations179
- Enclosure Label Locations (Top of Enclosure Shown)180
- Enclosure Label Names and Locations180
Chapter 6. Installation188
- Before Installation188
- Installation Instruction Feature Codes and Rpqs188
  - Tools189
  - Installing the Rack Mount Kit189
- Exploded Rack Mount View190
- Installing the Rail - Front191
- Installing the Rail - Rear191
- Lock/Unlock Positions192
- Securing the Drive Cable with the Retention Strap193
  - Installation Checkout194
    - Setting Customer Options195
- Drive Canister Leds (EH8 Fibre Channel)195
- Drive Canister Leds195
- Feature Codes - Fibre Channel Attachment with LC/LC Cables198
Chapter 7. Procedures202
- Problem Determination202
  - Excessive Clean Messages203
- Preparing the Tape Drive for Service203
- Powering the Device on and off203
  - Removing Drive Canister Power203
  - Restoring Drive Canister Power204
- End of Call205
  - Verifying the Fix205
  - Setting the Device Online205
  - Final Checks205
- Connecting and Disconnecting the Laptop from the Drive206
- Enclosure - Front View, Showing the Bezel Removed and the Ethernet Ports (Circled)206
  - Ethernet (Laptop) Drive Dump Procedures207
    - Determining Current Dump Status207
    - Offloading Microcode Dumps with the Front Ethernet Port208
  - Ethernet (Laptop) Microcode Procedures209
  - Drive FRU VPD Procedures210
  - Displaying the Drive Status Page211
  - Electrostatic Discharge (ESD) Sensitive Parts212
- Static-Sensitive Device Attention Symbol and Grounding Wrist Strap212
  - Cleaning the Operator Bezel213
  - Power Problems MAP213
  - Manual Cartridge Removal215
- Drive Canister - Canister Screws217
  - Tape Spooled off Supply Reel218
  - Tape Pulled from Leader Pin or Broken Near Leader Pin219
- Drive Canister with Cover Removed to Reveal Gear Train220
  - Tape Broken in Midtape221
  - Tape Tangled Along Tape Path222
  - No Apparent Failure or Damage to Tape223
  - FMR Tape Maintenance224
  - History Log Examples225
    - Microcode EC Level History Log225
    - Fibre Channel Worldwide Names History Log226
- Microcode Level Menu226
- Microcode EC Level History Log226
- Node Name Menu227
- Fibre Channel WWID History Log Example and Worksheet227
- Alter Serial no - CE VPD Data Menu228
- Alter Serial no - CE Save Data? Menu228
- CE Set Node 1 Name Menu229
  - Setting Root Names230
  - Dump Maintenance Utilities230
- Offloading Dumps230
  - Offloading the Dump to Flash Memory231
  - Offloading Dumps to System I (OS/400)232
  - Offloading Dumps to AIX with TAPEUTIL232
  - Offloading Dumps to Linux System with TAPEUTIL233
  - Offloading Dumps to Solaris System with TAPEUTIL234
  - Offloading Dumps to HP-UX System with TAPEUTIL235
  - Offloading Dumps to Windows System with NTUTIL236
  - Offloading Dumps to Tape Cartridge236
  - Microcode Maintenance237
  - Starting NT UTILITY (Ntutil) from Windows242
    - Exercising Drive Attached to Windows with NTUTIL244
- Base Mode244
  - Host Attachment Checkout245
    - Checking Channel Attachment - System I (OS/400)245
    - Checking Channel Attachment - AIX245
- Host Attachment Example246
- Device Fibre Addresses - Available246
- Device Fibre Addresses - Defined246
  - Checking Channel Attachment - Linux249
  - Checking Channel Attachment - Solaris250
  - Checking Channel Attachment - HP-UX252
  - Checking Channel Attachment - Windows254
  - Checking Channel Attachment with NTUTIL under Windows256
  - Fibre Channel Testing256
    - Fibre Wrap Test256
    - Fibre Channel Problem Determination257
  - FID 83 or E5 - Microcode Problem259
  - FID 84 or E6 - Isolating Fault between Microcode and Hardware260
    - FID 84 or E6 - Normal FID Display Procedure261
    - FID 84 or E6 - Smaller Font (Abnormal Display Condition)262
  - FID 87 or F2 - Isolating Fault between Media and Hardware263
  - FID FF - Operator Action or Host Program Error265
    - FID FF Displayed on Service Panel and Message Display265
    - FID FF Displayed at Host Only - Not on Service Panel or Message Display265
  - Suspected Microcode Problem266
  - Setting the Error Match Trap (to Get Dump)266
  - Removing the Error Match Trap267
    - Removing a NORMAL Trap268
    - Removing a SAVED Trap268
  - Setting Default Density269
- Default Density Selections269
  - Setting Drive Encryption270
Chapter 8. Locations, Checks, Adjustments, Removals, and Replacements271
- Rack FRU Locations, Removals, and Replacements271
  - FID 82: Power Supply272
  - FID 85: Drive Canister272
- Drive Canister Connectors273
- Front of the Drive Canister, Showing the Spring Plunger274
  - FID EA: Cables FRU Kit275
- Ferrite Beads on the Cable Assembly276
- Removing the Power Supply Bracket277
  - Removing the Enclosure from a Rack278
Chapter 9. Parts Catalog Information279
- 3592 EH7/EH8/55E/55F/60F Rack FRU List279
- Exploded Rack Mount View279
Appendix A. ITDT Support281
TAPEUTIL in Sun (Solaris) System Environment283
- TAPEUTIL Program Menu - Sun Solaris System284
- Service Commands and Syntax284
- Basic SCSI Commands and Syntax285
- Medium Changer Commands and Syntax285
- Tape Drive Commands and Syntax285
- Service Commands and Syntax285
- Tape Drive Commands and Syntax286
TAPEUTIL in HP-UX System Environment289
- Introduction289
- Interactive Menu-Driven Interface289
- Command-Line Mode290
  - Command-Line Commands and Syntax290
- TAPEUTIL Program Menu - HP-UX System290
- Basic SCSI Commands and Syntax291
- Medium Changer Commands and Syntax291
  - Flag Descriptions292
  - Examples293
TAPEUTIL in Windows System Environment (NTUTIL)295
- NT Utility Program295
TAPEUTIL in Linux System Environment298
- Ibmtapeutil Run Procedure298
  - Interactive Mode298
- TAPEUTIL Program Commands Menu - Linux Environment (Interactive Mode Command)299
  - Command-Line Mode300
- TAPEUTIL Program Menu - Linux Environment (Command-Line Mode)300
TAPEUTIL in AIX Environment301
Appendix C. Metric Conversion and Similar Comparisons302
- Meters-To-Feet Conversion303
- Kilograms-To-Pounds Conversion304
- Pounds-To-Kilograms Conversion304
- Celsius-To-Fahrenheit Conversion305
- Fahrenheit-To-Celsius Conversion305
- Mathematical Power-To-Common Term Comparison (American System)306
- Binary Measuring Units-To-Decimal Measuring Units Conversion307
Appendix D. Minimum Microcode Requirements308
- Minimum Requirements for Rack Mount Tape Drives308
- Minimum Microcode Requirements - Rack Mount Tape Drives308
Appendix E. Notices309
- Trademarks310
- Symbols311
- Compliance Statements311
- Laser Information315
Notes316
Glossary317
Index340

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