Chapter
7.
Electronic Support
The AS/400 System Unit allows access to the following electronic support services:
• Electronic Customer Support (ECS)
• IBM remote marketing support
This chapter contains the instructions for entering information and testing the Electronic Customer Support
(ECS) services. ECS connects the AS/400 to the IBM service system. It is used for hardware and soft-
ware problem analysis, reporting, and management.
The remote marketing support function uses
an
IBM support system (for example, IBMLink*) to access the
IBM
information network. Remote marketing support functions include question and answer support,
IBM
product information access, and a technical information exchange. If you are registered for remote mar-
keting support, use the information provided
in
the AS/400 welcome packet to set up the service.
Enter the Electronic Customer Support Information
1
On
the command line of the AS/400 Main Menu, type the following and press the Enter key:
CALL
QSCBSRVE
2 The Specify IBM Remote. Service Parameters display appears.
3 Are
you
installing this system in the United States?
Yes
No
Call your service representative for the
IBM
service support phone numbers.
Go to step 5 of this procedure.
4 Press the Help key.
Th~
IBM Service Support Numbers - Help display appears.
Write the primary and alternate telephone numbers displayed for your location
in
the space below.
Primary number:
_______
__
_____
_
Alternative number:
_______
__
___
_
Use these numbers in the following steps of this procedure.
Press F12 (Cancel) to return to the Specify IBM Remote Service Parameters display.
© Copyright IBM Corp. 1995
7-1
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