Test
the
Electronic
Customer
Support
Remote
Services
This section contains instructions
on
how to perform the following tests:
• Connection/Registration test
• Operating System Preventive Service Planning (PSP) test
• Licensed Internal Code Preventive Service Planning (PSP) test
Ensure that
you
have entered the remote service information (see "Enter the Electronic Customer Support
Information"
on
page 7-1) before performing this procedure.
1 From the Send Test Request display, press the Enter key to send a test request to the I
BM
service
support system.
Messages showing the status of the request are shown at the bottom of the display.
Press the Enter key to continue.
2 If the test does not complete successfully, the AS/400 Main Menu appears with an error message.
If the test completes successfully, the Prepare PSP Request display appears (PSP means Preven-
tive Service Planning) with the following message:
Test request complete.
3 Did the test complete successfully?
Yes
No
Note the error message and contact your service representative.
This ends the procedure.
4 To perform the operating system Preventive Service Planning (PSP) test, press the Enter key.
The Verify Contact
In
formation display appears.
Press the Enter key to accept the information.
5 The Select Reporting Option display appears.
Select the Send service request
now
option and press the Enter key.
Select R
ep
ort1ng Opt ion
Sy
st en: PORTA
BLE
Pr
ob
l
em
IO
..•
• •
..•
• ;
XXXXXXXXXX
Current s
tat
us . . ,
.. ..
: REA
DY
Probl
em
.
...
.
..
...
:
Pr
ev
entive
s
enfce
planni
ng
infonaat fon
req
ue
s
ted
.
Sel
ect
o
ne
of
t
ile
fo
ll
owing:
1.
Sen
d se
rv
fce
request n
ow
2.
Do
not send s
ervice
re
qu
e
st
3.
Re
port
ser
vice
reque
st
by voi
ce
S
ele
ct i
on
:
I
Fl • Exi t
FlZ
•
Cancel
Messages showing the status of the request are shown at the bottom of the display.
Chapter
7.
Electronic Support 7-5
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