041 (continued)
– Power off the system unit and wait 10 seconds.
– Insert the Advanced Diagnostics diskette into drive A.
– Power on the system unit.
Warning: Formatting results in a complete loss of data on the hard disk,
including system software. If you are directed to (or choose to) format the
hard disk, you should:
1. Prior to formatting, have the customer back up all information, if pos-
sible.
2. Prior to returning the system to the customer, reinstall the system
software on the hard disk. Refer to “Software Installation Procedure”
on page 4-48.
– Format the failing hard disk drive. Use the CONDITIONAL FORMAT
option. Formatting may take up to 60 minutes.
DID THE DRIVE FORMAT SUCCESSFULLY?
Yes No
042
– Replace the hard disk drive, then go to Step 046 on page 2-88.
043
– Run the hard disk drive tests on the drive you just formatted. Use the
RUN TESTS MULTIPLE TIMES option.
DID THE DIAGNOSTIC TESTS RUN WITHOUT AN ERROR?
Yes No
044
– Replace the hard disk drive, then go to Step 046 on page 2-88.
045
The hard disk can now be prepared to accept data.
Note: The Advanced Diagnostics Format program is different from the
operating system format program. Before the customer can transfer
information from the backup diskettes, the hard disk must be for-
matted using the operating system diskette.
Diagnostic Information 2-87
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