Before you call
Before you call, take these steps to try to solve the problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system is turned on.
v Use the troubleshooting information in your system documentation, and use the diagnostic tools that
come with your system.
v Check for technical information, hints, tips, and new device drivers at the IBM System Storage Disk
Support Web site pages that are listed in this section.
v Use an IBM discussion forum on the IBM Web site to ask questions.
You can solve many problems without outside assistance by following the troubleshooting procedures
that IBM provides in the DS Storage Manager online help or in the documents that are provided with
your system and software. The information that comes with your system also describes the diagnostic
tests that you can perform. Most subsystems, operating systems, and programs come with information
that contains troubleshooting procedures and explanations of error messages and error codes. If you
suspect a software problem, see the information for the operating system or program.
Using the documentation
Information about your IBM system and preinstalled software, if any, is available in the documents that
come with your system; this includes printed books, online documents, README files, and help files. See
the troubleshooting information in your system documentation for instructions for using the diagnostic
programs. The troubleshooting information or the diagnostic programs might tell you that you need
additional or updated device drivers or other software.
Finding Storage Manager software, controller firmware, and README
files
DS Storage Manager software and controller firmware versions are available on the product DVD and can
also be downloaded from the Web.
Important: Before you install DS Storage Manager software, consult the README. Updated README
files contain the latest device driver versions, firmware levels, limitations, and other
information not found in this document.
Storage Manager README files are found on the Web, at the following address:
http://www.ibm.com/support/entry/portal
To access the documentation related to your storage subsystem, operating system, and DS Storage
Manager version from the IBM Support Portal, complete the following steps:
1. Go to http://www.ibm.com/support/entry/portal.
2. Under Choose your products, click Browse for a product or Search for a product.
3. Under Choose your task, click Documentation.
4. Under See your results, click View your page.
5. In the Product documentation box, click the link for the publication that you want to access.
IBM System Storage Productivity Center
The IBM System Storage Productivity Center (SSPC) is an integrated hardware and software solution that
provides a single point of entry for managing IBM System Storage, IBM System Storage SAN Volume
Controller clusters, and other components of your data storage infrastructure. Therefore, you can use the
IBM System Storage Productivity Center to manage multiple IBM System Storage product configurations
from a single management interface.
xviii IBM System Storage DCS3700: Installation, User, and Maintenance Guide
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