v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
178x Fixed disk error.
Note: x is the drive that has the error.
1. Run the hard disk drive diagnostic tests on drive
x.
2. Reseat the following components, depending on
the server model:
v Hot-swap models:
a. Hard disk drive x
b. SAS/SATA controller
v
Simple-swap models:
a. Hard disk drive x
b. Hard disk drive x cable
3.
Replace the following components one at a time,
depending on the server model, in the order
shown, restarting the server each time:
v Hot-swap models:
a. Hard disk drive x
b. Hard disk drive backplane
c. SAS/SATA controller
v
Simple-swap models:
a. Hard disk drive x
b. Hard disk drive x cable
4.
(Trained service technician only) Replace the
system board.
1801 A PCI adapter has requested memory
resources that are not available.
1. Make sure that no devices have been disabled in
the Configuration/Setup Utility program.
2. Change the order of the adapters in the PCI, and
PCI Express slots. Make sure that the startup
(boot) device is positioned early in the scanning
order. (For information about the scanning order,
see the User’s Guide on the IBM System x
Documentation CD).
3. Make sure that the settings for the adapter and all
other adapters in the Configuration/Setup Utility
program are correct. If the memory resource
settings are not correct, change them.
4. If all memory resources are being used, remove
an adapter to make memory available to the
adapter. Disabling the BIOS on the adapter
should correct the error. See the documentation
that comes with the adapter.
22 System x3200 Types 4362 and 4363: Problem Determination and Service Guide
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