v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7979 and 1914 server,” on page 79 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
187 VPD serial number not set.
1. Run the Configuration/Setup Utility program, set
the serial number, and save the configuration.
2. (Trained service technician only) Replace the
system board.
189 An attempt was made to access the server
with an incorrect password.
Restart the server and enter the administrator
password; then, run the Configuration/Setup Utility
program and change the power-on password.
289 A DIMM has been disabled by the user or
by the system.
1. If the DIMM was disabled by the user, run the
Configuration/Setup Utility program and enable
the DIMM.
2. Make sure that the DIMM is installed correctly
(see “Installing a memory module” on page 114).
3. Reseat the DIMM.
4. Replace the DIMM.
301 Keyboard or keyboard controller error.
1. Reseat the keyboard cable in the USB connector.
2. Move the keyboard cable to a different USB
connector.
3. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Keyboard
b. (Only if the problem occurred with a front USB
connector) Internal USB cable.
c. (Trained service technician only) System
board
303 Keyboard controller error.
1. Reseat the keyboard cable in the USB connector.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Keyboard
b. (Trained service technician only) System
board
1600 Service processor not functioning.
1. Reseat the optional Remote Supervisor Adapter II
SlimLine.
2. Replace the optional Remote Supervisor Adapter
II SlimLine.
30 IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide
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