NanoPhotometer
®
N120/NP80/N60/N50/C40 User Manual Version 4.3.1
139
7. ASSISTANCE
The Assistance menu includes: support, report a problem (only available for tablet and
computer versions), user manual, software maintenance, diagnostics and legal as functions
to help with any technical issues or questions that may arise with the NanoPhotometer
®
.
Note: Assistance is not available on smartphones with screen sizes less than 7 inches.
SUPPORT
Selecting support on the left side assistance menu will show the available options for
contacting Implen.
REPORT PROBLEM
The function to report a problem is only available for computer and tablet versions. Selection
of Report Problem in the assistance menu, a form with the following information is shown on
the right side: first name, last name, phone number, email, and country. A dropdown menu
provides the option to select the type of problem and includes the following choices: error
message, software, firmware, measurements, and other. It is possible to enter a question or
comment at the end of the form. Once the form is completed and the send button is selected
a message will be sent directly to Implen and the appropriate support person will contact the
end user as soon as possible to provide further support.
Note: The report a problem function is only available for computer and tablet versions.
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