Annex A – Troubleshooting Guide
x Device does not seem to boot-up
o Verify that a 12VDC power supply is connected to the device.
o If using PoE ensure the switch port supports PoE
o When a valid power source is detected, the status LED will light up orange.
o Verify the status of the system status LED to determine the state of the device as
it powers up.
x Cannot discover the device or communicate via the network
o Before the device can be discovered, the status LED must be lit GREEN as this
indicates ready state of the device.
o Make sure you have connected the device to your network.
o Make sure the GREEN LED on the RJ45 connector is lit. If it is not lit, verify the
network connectivity with the network switch.
o Dynamic discovery of the ATOMAS-MINI requires multicast networking to be
supported by your network and switch equipment. (Bonjour protocol)
o Ensure you computer accessing the device is in the same subnet
x Camera is not detected
o Validate the flex cable is properly connected into the Atomas-Mini
x No video is displayed in the GUI
o Ensure the mjpeg codec is enabled
x Device is not streaming
o Make sure the encoder instance (e.g. Primary H.264) you are streaming from is
enabled
o Ensure you are using the right URL (e.g. for primary encoder):
rtsp://admin:admin@192.168.10.10/VideoInput/1/h264/1
o Validate the camera is correctly connected into the Atomas-Mini
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