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or the ethernet port)
7. Can I make calls and use data simultaneously?
a. Yes, the Iridium GO! exec can allow two calls and a data connection. The quality of the voice
call maybe lower when two calls and a data session are active.
8. Can multiple users use the data simultaneously?
a. Yes, the Iridium GO! exec can allow multiple devices to use the data connection
simultaneously, but the satellite data connection is limited speed so more connections mean
slower throughput for each person. Also note that only one Web/App profile can be active at
any time. So all users will use the last set Web/App profile.
9. Does Iridium GO! exec support SMS or SBD®?
a. No, the Iridium GO! exec does not support SMS or Short Burst Data
®
(SBD
®
). But using the
data connection allows Social Media and Instant Messaging applications like WhatsApp,
Messenger, etc. can be used for messaging.
10. How do I find my service provider?
a. Your service provider is the company from which you purchased your Iridium GO! exec. They
can best advise on any billing and technical questions you may have. If your device was given
to you and you don’t know who provisioned it, you can go to iridium.com and search in the
Where to Buy section for a new service provider.
11. How do I ensure I efficiently manage my data usage?
a. It’s important to ensure you use the most appropriate Web/App profile when making data
connections, as the Web/App profile will allow you to do the Web/App profile you want to
achieve and prevent other applications on your PC or smart device from also using internet
data in the background. Also be sure not to leave the connection running when it is not
required. To assist with this, the Connection Manager provides you a drop-down box to
choose a session time.
b. You can monitor your upload and download usage from the data connection screen (scroll to
the bottom). NOTE the counts here are approximate values and should not be used for billing
purposes.
c. The usage counter can be reset from the Administrator menu or from the Iridium GO! exec
Application
d. You can also monitor your data usage in the Settings: Device Settings: Admin Settings: Billing
and Monitoring menu in the Iridium GO! exec application.
e. It is also suggested you change the network type on your smart device or laptop to “Metered”
or “Low Data Mode” so the amount of background data is minimized.
12. How do I use the protective cover provided in the box?
a. The protective cover has three uses:
b. Placed over the top of the Iridium GO! exec it acts as a scratch protector during travel. It will
protect the Touchscreen, LCD and upper surface from any damage if the Iridium GO! exec
comes in contact with rough or sharp objects while in a bag, suitcase or vehicle.
c. Placed over the top of the Iridium GO! exec while the unit is on it can protect the Iridium GO!
exec from direct sunlight to allow the unit to be operated in hotter environments.
NOTE: The LCD and touchscreen will not be accessible with the protective cover on. The
Iridium GO! exec can be turned on/off by lifting/lowering the antenna and data / calls can be
placed and answered using the Iridium GO! exec application.
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