Iseo X1R Smart User Manual

68
Issue
Possible cause
Possible solution
x1R does not respond to any
command. Latch and bolts
doesn’t move. Control
modules emits 7 acoustic
signals together with 7 fast
red blinking. Opening denied
if opening by smartphone.
x1R Smart has an internal
logical error that compromise
the software functionality
inhibiting the lock. It could for
example a broken or not
calibrated internal sensor
 Check if the x1R Smart version in the
Advanced menu, correspond to the
lock code reported in the lock case
label.
 Call the IseoZero1 Technical Support to
try the automatic sensor calibration
procedure.
x1R, when door is closed,
periodically emits 2 acoustic
signal together with 2 red
light signal (slow).
The latch is not fully inside its
seat, due to an excessive of
friction or door not aligned.
 Check the latch seat is properly
dimensioned and aligned to latch when
door is closed.
 Check the distance between door and
frame.
 Check issue is not caused due to the
pressure of the door sealing.
x1R does not respond to any
command. Latch and bolts
doesn’t move. The command
modules have led OFF and
doesn’t give any sound.
”Connection error” message
when opening by phone.
 x1R not powered.
 Check batteries status.
 Check main power supply if present.
 Check the power supply cable, if
properly connected and not damaged,
and check if connector is broken or has
false contacts.
 If the problem has not solved call the
IseoZero1 Technical Support.
x1R with door closed, doesn’t
engage the bolts. Correct light
and sounds behaviour.
 Light mode enabled
 Door sensor contact not
working or contacts doesn’t
properly touch.
 Disable the Passage Mode or the
Scheduled Passage Mode.
 Check if the Door sensor contact has
been installed with right polarity.
 Check if the Door sensor contact
correctly touch. If not check position
and properly regulate contacts.
 Replace the Door sensor contact.
The latch keeps inside the
lock.
 Free Mode enabled.
 Remote opening button
always pressed.
 Latch mechanically stuck.
 Disable the Passage Mode or the
Scheduled Passage Mode.
 Unlock or disconnect the remote
opening button.
 Unlock the latch.
Troubleshooting

Iseo X1R Smart Specifications

General

Brand	Iseo
Model	X1R Smart
Category	Locks
Language	English