Iseo X1R Smart User Manual

69
Issue
Possible cause
Possible solution
The external control module
doesn’t react/respond to any
RFID or PIN credential giving
no light signal nor beeping
sound.
 External control module
not connected or wiring
damaged.
 Faulty/broken external
control module
 Check the external control module
wiring if not damaged and if the
connector is well fixed to x1R Smart.
 Switch OFF and ON the x1R Smart: at
the reboot the lock try to communicate
and update, if necessary, the external
control module.
 Try with another external control
module to see if problems is fixed.
Enabled credential doesn’t
open. Reader emits 2 acoustic
signals together with to 2 red
lights.
Block Standard User function
enabled.
 Disable Block Standard User function
by Argo app.
As soon as I open the door the
lock switches off (control
modules led OFF).
Lock powered by Door sensor
contacts and battery low.
 Replace batteries.
x1R is not visible on Argo app.
The external and internal
module is flashing red, at
regular interval, without any
sound.
Bluetooth module not
connected or not working.
 Check the Bluetooth module cable if
intact and well connected, on both
sides.
 Replace the Bluetooth module.
Technical assistance
For any help please contact ISEOZero1 Technical Support. You can find your country telephone nr.
at: http://iseozero1.com/iseozero1/index.html#contacts.
When you contact the ISEOZero1 Technical Support please provide the next information:
 Argo app software version.
 Smartphone model and software version.
 x1R Smart configuration and main board software version.
 Precise and detailed description of the issue.
Troubleshooting

Iseo X1R Smart Specifications

General

Brand	Iseo
Model	X1R Smart
Category	Locks
Language	English