Juniper ACX7348 - Contact Customer Support to Obtain Return Material Authorization

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Contact Customer Support to Obtain Return Material Authorizaon
If you are returning a device or hardware component to Juniper Networks for repair or replacement,
obtain a Return Material Authorizaon (RMA) number from the Juniper Networks Technical Assistance
Center (JTAC).
Aer locang the serial number of the device or component you want to return, open a service request
with JTAC on the Web or by telephone.
Before you request an RMA from JTAC, be prepared to provide the following informaon:
• Your exisng service request number, if you have one
• Serial number of the component
• Your name, organizaon name, telephone number, fax number, and shipping address
• Details of the failure or problem
• Type of acvity being performed on the device when the problem occurred
• Conguraon data displayed by one or more show commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
• Service Request Manager: hps://support.juniper.net/support/
• Telephone: +1-888-314-JTAC (+1-888-314-5822), toll-free in the USA, Canada, and Mexico
NOTE: For internaonal or direct-dial opons in countries without toll-free numbers, see hps://
support.juniper.net/support/.
If you are contacng JTAC by telephone, enter your 12-digit service request number followed by the
pound (#) key for an exisng case, or press the star (*) key to be routed to the next available support
engineer for a new incident.
The support representave validates your request and issues an RMA number for return of the
component.
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