Juniper AP32 - Contact Customer Support

Table 12: Troubleshoot AP Disconnecon Issues (Connued)
LED Color Blink Paern Issue Steps to Troubleshoot
to see whether the
trac for the URL is
geng dropped. You
can also take a packet
capture to analyze
further.
If you're unable to resolve the issue aer following the steps listed in the table, contact Juniper support
or open a support cket. See "Contact Customer Support" on page 71.
Provide the following details to customer support:
• What is the exact LED blink paern that you see on the AP? You can also share a short video of the
blinking paern.
• Are you geng the MAC address of the AP on your switch port?
• Is the AP receiving power from the switch?
• Is the AP geng an IP address and is the AP pinging on the Layer 3 gateway of your network?
• What are the troubleshoong steps that you followed?
• Are there any addional logs that can help idenfy the root cause of the issue?
Contact Customer Support
If your access point (AP) is not working correctly, you can create a support cket on the Juniper Mist
portal. The Juniper Mist Support team will contact you to help resolve your problem. If needed, you can
request a Return Material Authorizaon (RMA).
Before you begin, ensure that you have the following informaon:
• The MAC address of the faulty AP
• The exact LED blink paern seen on the AP (or a short video of the blinking paern)
• The system logs from the AP
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