CHAPTER 6
Contacting Customer Support and
Returning the Chassis or Components
•
Contacting Customer Support and Returning the Chassis or Components on page 133
Contacting Customer Support and Returning the Chassis or Components
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Returning a Hardware Component to Juniper Networks, Inc. on page 133
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Displaying MX5, MX10, MX40, and MX80 Components and Serial Numbers on page 134
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MX5, MX10, MX40, and MX80 Chassis Serial Number Label on page 135
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MX5, MX10, MX40, and MX80 Fan Tray Serial Number Label on page 135
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MX5, MX10, MX40, and MX80 MIC Serial Number Label on page 136
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MX5, MX10, MX40, and MX80 Power Supply Serial Number Label on page 137
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Contacting Customer Support to Obtain Return Material Authorization on page 138
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Guidelines for Packing Hardware Components for Shipment on page 138
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Packing MX5, MX10, MX40, and MX80 Routers for Shipment on page 139
Returning a Hardware Component to Juniper Networks, Inc.
In the event of a hardware failure, please contact Juniper Networks, Inc. to obtain a Return
Material Authorization (RMA) number. This number is used to track the returned material
at the factory and to return repaired or new components to the customer as needed.
NOTE: Do not return any component to Juniper Networks, Inc. unless you
have first obtained an RMA number. Juniper Networks, Inc. reserves the right
torefuse shipments that do not havean RMA. Refusedshipments are returned
to the customer by collect freight.
For more information about return and repair policies, see the customer support Web
page at https://support.juniper.net/support/.
For product problems or technical support issues, contact the Juniper Networks Technical
Assistance Center (JTAC) by using the Service Request Manager link at
https://support.juniper.net/support/ or at 1-888-314-JTAC (within the United States) or
1-408-745-9500 (from outside the United States).
133Copyright © 2019, Juniper Networks, Inc.
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