To return a defective hardware component:
1. Determine the part number and serial number of the defective component.
2. Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC).
You can send e-mail or telephone as described above.
3. Provide the following information in your e-mail message or during the telephone call:
•
Part number and serial number of component
•
Your name, organization name, telephone number, and fax number
•
Description of the failure
4. The support representative validates your request and issues an RMA number for
return of the component.
5. Pack the component for shipment.
Displaying MX5, MX10, MX40, and MX80 Components and Serial Numbers
Before contacting Juniper Networks, Inc. to request a Return Materials Authorization
(RMA), you must find the serial number on the router or component. To display all of the
router components and their serial numbers, enter the following command-line interface
(CLI) command:
user@host> show chassis hardware
Hardware inventory:
Item             Version  Part number  Serial number     Description
Chassis                                                  MX80
Midplane         REV 01   711-031594   JR6922            MX80
Routing Engine            BUILTIN      BUILTIN           Routing Engine
TFEB 0                    BUILTIN      BUILTIN           Forwarding Engine 
Processor
  QXM 0          REV 05   711-028408   JR6848            MPC QXM
FPC 0                     BUILTIN      BUILTIN           MPC BUILTIN
  MIC 0                   BUILTIN      BUILTIN           4x 10GE XFP
    PIC 0                 BUILTIN      BUILTIN           4x 10GE XFP
      Xcvr 0     REV 01   740-014289   AD0932M007L       XFP-10G-SR
      Xcvr 1     REV 01   740-014289   AD0932M009M       XFP-10G-SR
      Xcvr 2     REV 01   740-014289   AD0932M005N       XFP-10G-SR
      Xcvr 3     REV 01   740-014279   K9J02T2           XFP-10G-LR
  MIC 1          REV 02   750-028380   JR6552            3D 2x 10GE XFP
    PIC 2                 BUILTIN      BUILTIN           1x 10GE XFP
      Xcvr 0     REV 01   740-014289   98S803A90363      XFP-10G-SR
    PIC 3                 BUILTIN      BUILTIN           1x 10GE XFP
      Xcvr 0     REV 01   740-014289   98S803A90259      XFP-10G-SR
FPC 1                     BUILTIN      BUILTIN           MPC BUILTIN
  MIC 0          REV 02   750-028380   JG8544            3D 2x 10GE XFP
    PIC 0                 BUILTIN      BUILTIN           1x 10GE XFP
      Xcvr 0     REV 01   740-014289   98S803A90421      XFP-10G-SR
    PIC 1                 BUILTIN      BUILTIN           1x 10GE XFP
      Xcvr 0     REV 01   740-014289   98S803A90260      XFP-10G-SR
  MIC 1          REV 02   750-028380   JR6544            3D 2x 10GE XFP
Copyright © 2019, Juniper Networks, Inc.134
MX5, MX10, MX40, and MX80 Universal Routing Platforms Hardware Guide