Juniper MX80 - Contacting Customer Support to Obtain Return Material Authorization; Guidelines for Packing Hardware Components for Shipment

Contacting Customer Support to Obtain Return Material Authorization
If you are returning a device or hardware component to Juniper Networks for repair or
replacement, obtain a Return Material Authorization (RMA) number from Juniper Networks
Technical Assistance Center (JTAC).
After locating the serial number of the device or hardware component you want to return,
open a service request with Juniper Networks Technical Assistance Center (JTAC) on
the Web or by telephone.
Before you request an RMA number from JTAC, be prepared to provide the following
information:
•
Your existing service request number, if you have one
•
Serial number of the component
•
Your name, organization name, telephone number, fax number, and shipping address
•
Details of the failure or problem
•
Type of activity being performed on the device when the problem occurred
•
Configuration data displayed by one or more show commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
•
Service Request Manager: https://support.juniper.net/support
•
Telephone: +1-888-314-JTAC (+1-888-314-5822), toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free
numbers, see https://support.juniper.net/support/.
If you are contacting JTAC by telephone, enter your 12-digit service request number
followed by the pound (#) key for an existing case, or press the star (*) key to be routed
to the next available support engineer.
The support representative validates your request and issues an RMA number for return
of the component.
Guidelines for Packing Hardware Components for Shipment
To pack and ship individual components:
•
When you return components, make sure they are adequately protected with packing
materials and packed so that the pieces are prevented from moving around inside the
carton.
•
Use the original shipping materials if they are available.
•
Place individual components in antistatic bags.
•
Write the RMA number on the exterior of the box to ensure proper tracking.
Copyright © 2019, Juniper Networks, Inc.138
MX5, MX10, MX40, and MX80 Universal Routing Platforms Hardware Guide