•
Your existing case number, if you have one
•
Serial number of the component
•
Your name, organization name, telephone number, fax number, and shipping address
•
Details of the failure or problem
•
Type of activity being performed on the device when the problem occurred
•
Configuration data displayed by one or more show commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
•
Case Manager at CSC: http://www.juniper.net/cm/
•
Telephone: +1-888-314-JTAC (+1-888-314-5822), toll-free in the USA, Canada, and
Mexico
NOTE: For international or direct-dial options in countries without toll-free
numbers, see http://www.juniper.net/support/requesting-support.html.
If you are contacting JTAC by telephone, enter your 11-digit case number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next
available support engineer.
The support representative validates your request and issues an RMA number for return
of the component.
Related
Documentation
• Returning a QFX3008-I Interconnect Device or Component for Repair or Replacement
• Returning a QFX3100 Director Device or Component for Repair or Replacement
• Returning a QFX3500 Device or Component for Repair or Replacement on page 147
• Returning a QFX3600 or QFX3600-I Device or Component for Repair or Replacement
• Returning a QFX5100 Device or Component for Repair or Replacement
• Returning a QFX5110 or Component for Repair or Replacement
• Returning a QFX5200 or Component for Repair or Replacement
• Returning a QFX10002 or Component for Repair or Replacement
• Returning a QFX10000 Switch or Component for Repair or Replacement
Copyright © 2017, Juniper Networks, Inc.152
QFX3500 Device Hardware Documentation
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