CHAPTER 16
Contacting Customer Support and
Returning the Chassis or Components
•
Returning a QFX3500 Device or Component for Repair or Replacement on page 147
•
Locating the Serial Number on a QFX3500 Device or Component on page 148
•
Packing a QFX3500 Device or Component for Shipping on page 149
•
Contacting Customer Support to Obtain a Return Materials Authorization for a QFX
Series Device or Component on page 151
Returning a QFX3500 Device or Component for Repair or Replacement
If you need to return a QFX3500 device or component to Juniper Networks for repair or
replacement, follow this procedure:
1. Determine the serial number of the component. For instructions, see “Locating the
Serial Number on a QFX3500 Device or Component” on page 148.
2. Obtain a Return Materials Authorization (RMA) number from the Juniper Technical
Assistance Center (JTAC) as described in “Contacting Customer Support to Obtain
a Return Materials Authorization for a QFX Series Device or Component” on page 151.
NOTE: Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA. Refused shipments are
returned to the customer through collect freight.
3. Pack the device or component for shipping as described in “Packing a QFX3500 Device
or Component for Shipping” on page 149.
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html.
Related
Documentation
QFX3500 Device Overview on page 3•
147Copyright © 2017, Juniper Networks, Inc.
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