6Service
172 Keysight 34970A/34972A Service Guide
Types of Service Available
If your instrument or plug-in module fails during the warranty period (within one
year of original purchase), Keysight will replace the unit free of charge. After your
warranty expires, Keysight will replace the unit at a competitive price. The
replacement units are fully refurbished and are shipped with new calibration
certificates.
Keysight Unit Exchange
Contact your nearest Keysight Technologies Service Center to arrange to have
your instrument replaced. In the U.S. call 800-829-4444. Select “Option 3”
followed by “Option 1.”
When exchanging the 34970A/34972A, do not ship plug-in modules with your
instrument. Remove all plug-in modules and customer wiring before shipping the
unit to Keysight.
Each replacement unit has its own serial number. The serial number of the
defective unit does not transfer to the replacement unit. The warranty period of
the replacement unit is based on the remaining warranty of the defective
34970A/34972A.
Keysight Unit Exchange applies to the 34970A/34972A mainframe only. Plug-in
modules are not supported as exchange assemblies.
The defective unit must be returned to Keysight before the replacement unit is
shipped to you. Additional information regarding unit exchange will be provided
when you contact Keysight.
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