4 Troubleshooting
Consult the table below to find basic solutions for problems you may encounter
with COMMAND CENTER.
Troubleshooting
Symptom Check Items Corrective Action Reference
I can’t access Is the power turned on to this Turn the power on to this Operation Guide
COMMAND machine? machine, wait until it is a
CENTER. ready state, and try to access
COMMAND CENTER.
Is the network cable properly Connect the network cable Operation Guide
connected? properly.
Are the network settings that Perform the network settings -
are made in this machine from the operation panel.
correct? Contact your network
administrator for the
appropriate settings.
Is the IP address for this Enter the correct IP address. -
machine entered correctly? Check this machine IP
address with your network
administrator.
Are the LAN settings that are Check the settings made in -
made in Web browser Web browser. Refer to the
correct? Help function in your browser.
Has the administrator set up Access COMMAND CENTER Advanced >
an IP Filter function? from an approved IP address. Protocols > TCP/IP
> IP Filters on page
3-37
Is HTTP Security on the When HTTP Security is set to Advanced >
Advanced > Security > Secure (HTTPS), specify a Security > Secure
Secure Protocol page set to URL that begins with https://. Protocols on page
Secure (HTTPS)? You cannot access 3-51
COMMAND CENTER with an
http:// URL.
Does the version of your Use a browser application Web browser on
browser application support that supports COMMAND page 1-1
operation using COMMAND CENTER.
CENTER?
Characters do not Does the version of your Use a browser application Web browser on
display properly in browser application support that supports COMMAND page 1-1
COMMAND operation using COMMAND CENTER.
CENTER. CENTER?
— continued
User Guide
4-1
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