–Ensurethatthelinkpartnerissettoauto-negotiate.
–Ensurethattheswitchis802.3ab-compliant(gigabitovercopper).
AwirelessLANproblem
Problem:Youcannotconnecttothenetworkusingthebuilt-inwirelessnetworkcard.
Solution:EnsurethatyourwirelessLANdriveristhelatestversioninstalled.ChecktheWebsiteandconrm
thedriverversionsupportedbytheAccessConnectionsprogramisthelatestdocumentedinthereadmele.
Ensurethatyourcomputeriswithinrangeofawirelessaccesspoint.
Ensurethatthewirelessradioisenabledbydouble-clickingtheAccessConnectionsicononthetaskbar.
Note:Clickthetriangularicononthetaskbartoshowhiddenicons.TheAccessConnectionsiconis
displayed.Formoreinformationabouttheicon,seethehelpinformationsystemoftheAccessConnections
program.
ChecktheNetworkName(SSID),andyourencryptioninformation.UsetheAccessConnectionprogramto
verifythiscase-sensitiveinformation.
AwirelessWANproblem
Message:UnauthorizedWANcardispluggedin-PoweroffandremovetheWANcard.
Solution:TheWANcardisnotsupportedonthiscomputer.Removeit.
Note:Dependingonyourcomputer,somemodelsdonothaveawirelessWANcard.
Bluetoothproblems
Note:CheckyourconnectionanytimeandensurethatnootherBluetooth-enableddeviceissearchingfor
thedevicetowhichyouwanttoconnect.SimultaneoussearchingisnotallowedintheBluetoothconnection.
•Problem:SounddoesnotcomefromtheBluetoothheadset/headphonebutcomesfromthelocal
speakereventhoughtheheadset/headphoneisconnectedusingHeadsetproleorAVprole.
Solution:Dothefollowing:
1.Exittheapplicationthatusesthesounddevice(forexample,WindowsMediaPlayer).
2.OpentheControlPanelbyclickingStart➙ControlPanel➙HardwareandSound➙Sound➙
Playback.
3.IfyouareusingHeadsetprole,selectBluetoothHands-freeAudioandclicktheSetDefault
button.IfyouareusingAVprole,selectStereoAudioandclicktheSetDefaultbutton.
4.ClickOKtoclosetheSoundwindow.
•Problem:PIM(PersonalInformationManager)itemssentfromWindows7operatingsystemcannotbe
receivedcorrectlyintotheaddressbookofanyotherBluetooth-enableddevice.
Solution:TheWindows7operatingsystemsendPIMitemsinXMLformat,butmostBluetooth-enabled
deviceshandlePIMitemsinvCardformat.IfanotherBluetooth-enableddevicecanreceiveale
throughBluetooth,aPIMitemsentfromtheWindows7operatingsystemmightbesavedasale
withtheextension.contact.
Problemswithkeyboardandotherpointingdevices
Thefollowingarethemostcommonkeyboardandotherpointingdevicesproblems.
Chapter10.Troubleshootingcomputerproblems133