Solution:IntheBootmenuintheThinkPadSetup,ensurethattheharddiskdriveisincludedintheBoot
priorityorderlist.IfitisincludedintheExcludedfrombootorderlist,itisdisabled.Selecttheentryfor
itinthelistandpressthexkey.ThismovestheentrytotheBootpriorityorderlist.
•Problem:Aftersettingaharddiskpasswordontheharddiskdriveofthecomputer,youmovedthedrive
toanothercomputer.Nowyoucannotunlocktheharddiskpassword.
Solution:Yourcomputersupportsanenhancedpasswordalgorithm.Computersolderthanyoursmay
notsupportsuchasecurityfunction.
Asolidstatedriveproblem
Problem:WhenyoucompresslesorfoldersbyuseofthedatacompressionfunctioninWindows,andthen
decompressthem,theprocessofwritingtoorreadingfromthelesorfoldersisslow.
Solution:ApplythediskdefragmentationtoolinWindowsforfasteraccesstothedata.
Opticaldriveproblems
•Problem:Theopticaldrive,suchasaCD,DVD,orCD-RWdrive,doesnotwork.
Solution:EnsurethatthecomputeristurnedonandaCD,DVD,orCD-RWisproperlyloadedonthe
centerpivotofthedrive.(Youshouldhearaclick.)
Ensurethatthedriveconnectorisrmlyconnectedtothecomputer.Ifyouuseanoptionthathasabay
forinstallingthedrive,ensurethattheoptionisrmlyconnectedtothecomputerandworksproperly.
Ensurethatthedrivetrayisrmlyclosed.
Ensurethatthedevicedriversarecorrectlyinstalled.
•Problem:YouhearanoisefromthedrivewhentheCD,DVD,orCD-RWisspinning.
Solution:Ifthediscisnotproperlyloadedonthecenterpivotofthedrive,itmayrubagainstthedrive
coverandmakeanoise.Ensurethatthediscisloadedproperlyinthedrive.
•Problem:Thedisctrayoftheopticaldrivedoesnotcomeoutatoncewhenyoupresstheejectbutton.
Solution:Theemptydisctraymaynotcomeoutasquicklyasyouexpect,butthedelayisnormal.When
nodiscisintheopticaldrive,thedriveisautomaticallyturnedofftosaveenergy.Then,whenyoupress
theejectbutton,ittakesalittlewhiletoturnontheopticaldriveandpulloutthedisctray.Ifyouneedto
pulloutthetrayimmediately,presstheejectbuttonagain.
•Problem:Thetraydoesnotopenevenifyoupresstheejectbutton.
Solution:Whenyourcomputerisnotturnedon,pressingtheejectbuttondoesnotcausethedrivetray
toopen.Ensurethatthecomputeristurnedonandthatthedriveconnectorisrmlyconnectedtothe
computer.
Ifthetraystilldoesnotopen,ensurethatthecomputerisrunning,andinserttheendofastraightened
paperclipintotheemergencyejecthole.Thetraywillopen.
•Problem:Anopticalmedium,suchasaCD,aDVD,oraCD-RW,cannotberead.
Solution:Ensurethatthediscisnotdirty.Ifitis,cleanitwithacleanerkit.
Testanotherdisc.Ifthecomputercanreadtheotherdisc,therstonemightbedefective.
Ensurethatthediscisloadedonthecenterpivotofthedrivewiththelabelsideup.(Youshouldheara
click.)
Ensurethattheformatofthediscisinoneofthefollowingformats:
–MusicCD
–CD-ROMorCD-ROMXA
Chapter10.Troubleshootingcomputerproblems143