Lenovo ThinkSystem SR570 - Page 4

TCM/TPM adapter replacement (for Chinese Mainland
only) . . . . . . . . . . . . . . . . . . . 108
Remove the TCM/TPM adapter (for Chinese
Mainland only) . . . . . . . . . . . . . 108
Install the TCM/TPM adapter (for Chinese
Mainland only) . . . . . . . . . . . . . 109
Serial port module replacement . . . . . . . . 111
Remove the serial port module . . . . . . . 111
Install the serial port module . . . . . . . . 112
M.2 backplane and M.2 drive replacement . . . . 114
Remove the M.2 backplane and M.2 drive. . . 115
Adjust the retainer on the M.2 backplane . . . 116
Install the M.2 backplane and M.2 drive. . . . 117
RAID super capacitor module replacement . . . . 120
Remove a RAID super capacitor module . . . 120
Install a RAID super capacitor module . . . . 121
Front I/O assembly replacement . . . . . . . . 122
Remove the front I/O assembly . . . . . . . 122
Install the front I/O assembly . . . . . . . . 123
Hot-swap power supply replacement . . . . . . 124
Remove a hot-swap power supply. . . . . . 124
Install a hot-swap power supply . . . . . . 128
Processor and heat sink replacement . . . . . . 133
Remove a processor and heat sink . . . . . 133
Install a processor and heat sink . . . . . . 136
System board replacement . . . . . . . . . . 140
Remove the system board . . . . . . . . . 141
Install the system board . . . . . . . . . . 143
Update the machine type and serial
number . . . . . . . . . . . . . . . . 146
Enable TPM/TCM . . . . . . . . . . . . 148
Enable UEFI Secure Boot . . . . . . . . . 151
Complete the parts replacement . . . . . . . . 152
Chapter 4. Problem
determination . . . . . . . . . . . . . 153
Event logs . . . . . . . . . . . . . . . . . 153
General problem determination procedures . . . . 155
Resolving suspected power problems . . . . 155
Resolving suspected Ethernet controller
problems . . . . . . . . . . . . . . . 156
Troubleshooting by symptom . . . . . . . . . 156
Power on and power off problems . . . . . . 157
Memory problems . . . . . . . . . . . . 158
Hard disk drive problems . . . . . . . . . 160
Monitor and video problems . . . . . . . . 162
Keyboard, mouse, or USB-device
problems . . . . . . . . . . . . . . . 163
Optional-device problems . . . . . . . . . 164
Serial-device problems . . . . . . . . . . 165
Intermittent problems. . . . . . . . . . . 166
Power problems . . . . . . . . . . . . . 167
Network problems . . . . . . . . . . . . 167
Observable problems. . . . . . . . . . . 168
Software problems. . . . . . . . . . . . 170
Appendix A. Getting help and
technical assistance . . . . . . . . . . 171
Before you call . . . . . . . . . . . . . . . 171
Collecting service data . . . . . . . . . . . . 172
Contacting Support . . . . . . . . . . . . . 173
Appendix B. Notices. . . . . . . . . . 175
Trademarks . . . . . . . . . . . . . . . . 176
Important notes . . . . . . . . . . . . . . . 176
Telecommunication regulatory statement. . . . . 176
Electronic emission notices . . . . . . . . . . 177
Taiwan BSMI RoHS declaration . . . . . . . 177
Taiwan import and export contact information . . . 177
Index . . . . . . . . . . . . . . . . . . 179
ii ThinkSystem SR570 Maintenance Manual