Password
Lost password
• Select the Set Password setting in the LOCK menu, then enter the following
master password “9527”. The master password clears your previous password
and allows you to enter a new password.
Channels are not recording.
Not all channels record
• You can only record free to air channels.
• You may have you run out of space on your USB storage device. Delete some files
or use another USB storage device.
• Check that there were no recording conflicts from scheduled series recordings.
FAQs (Frequently Asked Questions)
Why have I lost some / all of
my channels?
• It happens sometimes if you have a weak signal. Usually it just means you’ll need to
re-scan your digital box or TV. Don’t worry, it is easy to do. And once you’ve done
it, you should get all the Freeview channels available to you. If problems persist
you may need to get your aerial checked. Talk to your retailer or contact your local
aerial installer.
Why do I get ‘blocking’ on
my digital picture?
• In most cases, blocking is caused by a reception problem – either the signal is too
weak or there is some kind of interference. Talk to your retailer or contact your local
aerial installer.
• Blocking can also be caused by a digital signal that is too strong. If you are still
experiencing blocking and the signal is strong, consult your local aerial installer for
advice.
What type of aerial do I
need?
• If you are installing a new aerial, we recommend a wideband rooftop aerial rather
than a loft aerial. Loft aerials generally receive a weaker digital signal and are
more likely to get interference from other electrical devices at home. We suggest
you have an aerial survey done before getting an aerial upgrade.
• Talk to your retailer or contact your local aerial installer.
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