Matrix SETU VFXTH System Manual 216
for as many times as the Message Wait Ring Count (configurable; default: 3 times), and at the interval
set as the Message Wait Ring Timer Interval (configurable; default: 1 minute).
You can change the Message Wait Ring Timer, the Message Wait Ring Timer Interval, and the
Message Wait Ring Count to the desired value. For instructions, in the Advanced Settings chapter,
under “System Parameters”, see “Message Wait”.
How to view Status of Message Wait Indication
You can view the status Message Wait Indication, that is, new messages, old messages, urgent old and new
messages on the SIP Trunk Status page of Jeeves. For more information, in the Status chapter, under “SIP Trunk”,
see “MWI Status”.
How to Retrieve Messages
You can retrieve messages by dialing the access code for Using Voice Mail of the Service Provider #7 (default)
from the phone connected to SETU VFXTH. This access code is configurable. So, you can also change it to the
desired value. For instructions, see “Access Codes”.
Message retrieval works as follows:
• Dial the Using Voice Mail of the Service Provider Access Code, #7 from the phone connected to SETU
VFXTH.
• SETU VFXTH checks whether the FXS Port to which the phone is connected is configured as the
destination for Message Wait Notification (Send MWI Notification on) for any SIP Trunk.
• On finding the FXS Port as the destination for Message Wait Notification for the SIP Trunk, SETU VFXTH
dials out the Message Wait Retrieval Number configured for the SIP Trunk.
• The FXS Port gets connected to the Voicemail server of the ITSP.
• You can follow the voice mail prompts to retrieve your messages.
If Message Wait Notification is enabled on more than one SIP Trunk and you have configured same FXS
Port in ‘Send MWI Notification on’ field, you are recommended not to use Access Code to retrieve the
Voice Mail messages. Instead, do the following:
• Configure the Destination Number Based table. In the Destination Number Based table, enter the
Message Retrieval Number as Destination Number and select the respective SIP Trunk port as
Routing Group.
• Retrieve your messages, by dialing the Message Retrieval Number of that SIP Trunk from the FXS
Port.
• You will be connected to the Voice Mail server of the ITSP of that SIP Trunk.
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