Matrix VISIONPRO System Manual 118
• The system supports only single-point Call Forward - Station, which means, if the destination station is
also forwarded, the call will not follow the forwarded path. For example: Calls for station A are set to be
forwarded to station B. Call Forward is also set on station B with C as the destination number. Calls for
A will land on B only and calls for B will land on C only.
• Only one Call Forward - Station Type can be set from a station. Every new Call Forward - Station Type
set overrides the previous one.
• In Call Forward - Station, if the destination station is not free, system will not place the call.
• When Call Forward - Station is set on your phone, you will get the Feature Tone on lifting the handset
instead of the Dial Tone.
Call Forward - Trunk
‘A’ has set Call Forward - Trunk on trunk1 to external number 9875689899 during Night time.
• The system forwards all calls on trunk1 during Night time to 9875689899.
• Its functions are similar to the DOSA (Direct Outward System Access) feature. A call placed using the
Call Forward - Trunk feature shall get disconnected after time = DOSA Inactivity Timer + DOSA Warn
Timer. Hence to continue the call, it is mandatory for the user to dial any digit after the warning beeps.
• To disconnect the call it is advisable to dial ‘#0’. For more information, refer “Direct Outward System
Access (DOSA)”.
How to configure
Call Forward - Station
To allow access to Call Forward - Station to a station, you need to do the following configurations:
1. Enable Call Forward in the “Class of Service (CoS)” of the stations.
2. If required, change the duration of the Forward on No-Reply Timer as described below.
Forward on No-Reply Timer
Time after which the call gets forwarded.
To configure the timer,
• Enter SE mode.
•Dial 3018-Timer
Where,
Default: 015 seconds.
Valid Range: 000 to 255 seconds.
• Exit SE mode.
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