Matrix VISIONPRO System Manual 122
Call Park
Call Park allows you to put a call on hold, releasing yourself from the call so that it can be retrieved later. When you
park a call, you can release yourself from it so that you can attend other calls. The parked party hears music.
While a call is parked, you may use other system features including Call Pick Up, Call Follow Me, if required. After
completing the current call, you can retrieve the parked call only from the same station that had parked it.
How it works
A and B are station users. C is the caller.
• C calls B.
• A picks up the call from B’s station.
• As B is not present at the desk, A parks the call by dialing the Call Park command.
• C gets the on-hold music.
• A tries to find B (by either calling several numbers or by going in person or sending someone).
• The parked call remains as it is for the duration of the Call Park Timer, which is set to 45 seconds by
default.
• A finds B.
• B retrieves the call by dialing the command for retrieving a parked call from the same station used to park
the call (here his/her own station).
• Otherwise, if A cannot locate B or if B cannot attend the call, A can also retrieve the call from the same
station used to park the call (here B’s station).
However,
• If A does not retrieve the call within 45 seconds, the call returns back automatically and the station, that
had parked the call, starts ringing. This timer is called Call Park Timer and is programmable.
• If the station is busy for longer period of time (more than 45 seconds) and,
• If the parked party is an internal party (a station), then the call gets disconnected.
• If the parked party is an external party and Privacy from Trunk call Beeps is enabled, then the system
hunts the station for another 45 seconds. The caller gets the Ring Back Tone whereas the station gets
the call waiting beeps. There after the call gets disconnected.
• If the parked party is an external party and Privacy from Trunk call Beeps is disabled, the system hunts
the station for Ring Back Tone timer and there after disconnects the call.
How to configure
To be able to use this feature, you must do the following configurations:
• Enable Call Park in the “Class of Service (CoS)” for the stations which you want to allow this feature.
• If required, change the value of the Call Park Timer to the desired duration.
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