Matrix VISIONPRO System Manual 106
Barge-In
Barge-In allows you to break into an on-going conversation between two station users or between a station user
and an external caller.
Barge-In can be used by the Operator to transfer incoming calls to busy stations. The Operator can put the caller on
hold, barge into the busy station to inform about the call, and then transfer the call.
VISIONPRO offers flexibility to allow/deny Barge-In feature to a station user, that is allow the station user to barge
into on-going conversations. It also provides the flexibility to prevent conversations of station users from being
barged in, referred to as Privacy from Barge-In.
How it works
When your call is urgent and you cannot wait for the called person to become free, you can land in his/her
conversation after an intimation using the Barge-In feature.
When you Barge-In, you get the Ring Back Tone while the called person gets beeps for 10 seconds (default value).
This timer duration is defined as the Barge-In timer and it is programmable.
During the beeps, the called person can dial ‘Flash’ to answer your call.
If the called party does not answer during these 10 seconds, the call is forcibly answered and you are connected to
the called party. The third party is put on hold and gets on-hold music; hence he/she cannot listen to your
conversation.
If you disconnect after speech, the called party will automatically be connected to the held party.
Feature Interactions
• Call States:
• Barge-In works only if the dialed station is busy. The dialed station may be busy with another station or
trunk (external number).
• Barge-In works only if the user about to be barged in is in a two-way normal speech with another user
or external party.
It will not work if the busy indication is due to the user being OFF-Hook, or in the middle of dialing, or
accessing a feature of the PBX.
• Privacy from Barge-In: If the feature 'Privacy from Barge-In’ is allowed for a station, it cannot be barged
into.
• Barge-In can also be used after putting one party on hold. An important trunk call can be transferred to a
busy station after putting the calling party on hold and barging-into the busy destination to inform about the
held call.
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