Matrix Visionpro System Manual

Matrix VISIONPRO System Manual 200
Voice Message Applications
VISIONPRO allows you to record different voice messages which can be played to callers/users for specific
situations. For example, if Auto Attendant are enabled on a trunk line, you can configure the system to play Voice
Messages to greet and guide callers. When a feature like Auto Redial is set you can configure the system to play a
message to the called party in case he/she answers the call before the caller. You can also configure the system to
play Voice Messages instead of the default ‘Music-on-Hold’.
Voice messages find their applications in following features/facilities:
• Music on Hold (MoH).
• Day Greeting.
• Night Greeting.
• Initial Guidance Message.
• Dial by Name Message.
• No Dial Message.
• Wrong Dial Message.
• Transfer Message.
• Busy Message.
• No Reply Message.
• Alarm.
• Emergency Message.
• Auto Redial.
• Maximum sixteen voice modules with a combined size of 256 seconds is available in VISIONPRO. So,
by default, duration of each voice module part is, 256/16 = 16 seconds.
• It is possible to assign the same Voice Module to more than one Voice Message Application.
• Only four voice modules will be played simultaneously. Thereafter, other users will get on hold music.
Applications of Voice Guidance
• Voice guidance for Music On Hold
Callers who are put on hold are usually played music as they wait. You can play a voice message instead
of music to the callers. The message may contain any promotional information about your company or
services provided by your organization.
For example:
“Welcome to Progressive Bearings. We are glad to announce that we are now an ISO 9001 company. We
deliver best and optimum quality products to all our customers.”
• Voice guidance for the Day Time Greeting
For the Day time a pre-recorded greeting or welcome message is played to the callers.
Popular Day time message is:
“Welcome to Progressive Bearings.”
• Voice guidance for Night Time Greeting
For the Night time a pre-recorded message is played to the callers so that the system greets the callers in
your absence and also guides them.

Matrix Visionpro Specifications

General

Brand	Matrix
Model	Visionpro
Category	PBX
Language	English