Matrix VISIONPRO System Manual 232
Troubleshooting
All servicing must be carried out ONLY by qualified service personnel. There are no user serviceable parts inside
the system.
Always switch off "MAINS" marked switches of the system before opening it and remove power cable from Mains
plug, to avoid risk of electric shock.
VISIONPRO is not turning ON.
• Please check the Mains Power.
• Please check the Switch.
• Please check the Main Fuse (315mA).
• Please check the MOV (275/14).
• Please check for loose connection of PT3 connector.
• Please contact authorised Matrix dealer.
One station is not working.
• Please change the telephone instrument and check.
• Please check wiring of that station.
• Please contact authorised Matrix dealer.
When I call station 21, the call goes to station 22.
• Your call might have been forwarded. Dial 130 from 21 to cancel Call Forward.
Station not ringing.
• Check ringer volume of the telephone instrument.
• Dial 130 to disable call forward/call follow me feature, if enabled.
• Try replacing the telephone instrument.
Station found busy.
• Check whether the receiver and hook-set is properly kept on the cradle.
• Check wiring.
• Try replacing the telephone instrument.
Station cannot dial.
• Ensure dialing is not disabled through programming. Check “Class of Service (CoS)” for that.
• Try replacing telephone instrument.
Incoming Call does not land correctly.
• Ensure proper programming of Trunk Landing Group for the trunk. Refer “Trunk Landing Groups (TLGs)”.
• Check for Call Privacy from incoming calls. Refer “Privacy”.
• Check the Time programmed in the PBX. This is a time sensitive feature. Refer “Time Tables”.
CLI Number does not appear on the station.
• Please clarify with your Telephone Company (Service Provider) for CLI facility.
• Please check whether the station where you are checking CLI function is programmed as CLI Phone.
• Please contact authorized Matrix dealer.
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