141 Matrix VISIONPRO System Manual
Class of Service (CoS)
Class of Service (CoS) defines the level of permission that a station have on a PBX. It defines the set of features of
the PBX that the station is to be allowed access to.
The feature requirements can also vary from time to time for different station users. For example, the features
required during Day time and during Night time may not be the same.
Further, it is the system’s responsibility to allow or deny feature access to users depending on their needs. This
accessibility of different features for a user is assigned by the Class of Service (CoS).
How it works
VISIONPRO supports a flexible CoS programming for different station users. Users can be assigned different CoS
depending on their and the organization’s requirements. All the features supported by the system are presented in
the form of a list.
Each feature in the list is identified with a 2-digit number. Following table lists all the features with feature index to
be used during programming:
Feature Index Feature Name
00 Internal Call
01 Hold and Transfer
02 Selective Call Pick Up
03 Auto Call Back
04 Call Park
05 Global Directory Part-I
06 Global Directory Part-II
07 Continued Dialing (Flashing on Trunk)
08 SE Programming Access
09 SA Programming Access
10 Dynamic Lock
11 Call Forward (Always, Busy, No-Reply, Follow-Me)
12 Hotline
13 Auto Redial
14 Alarm
15 Remote Alarm
16 Interrupt Request
17 Blank
18 Blank
19 Blank
20 Trunk-to-Trunk Transfer
21 Barge-In
22 Conference
23 Privacy from DID
24 Privacy from Trunk Beeps
25 Privacy from Barge-In and Interrupt Request
26 Privacy from Raid
27 Boss Ring
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