191 Matrix VISIONPRO System Manual
Raid
Raid allows you to interrupt an ongoing conversation of another station user and convert the conversation into a
three-way call. However, the raided station user does not come to know that it has been raided unless you speak.
How it works
• A, B and C are station users.
• A and B are in speech.
• C calls A.
• C gets Busy Tone.
• C dials the command for Raid.
• Three-way speech is established between A, B and C.
• If any of these three parties disconnect, two-way speech is established between the remaining parties.
Feature Interactions
• Raid works only if the dialed station is busy in a normal two-way speech. The two-way speech may be with
another station or with an external number on a trunk.
• Raid will not work if Privacy from Raid is enabled in the Class of Service of the station being raided.
Raid is a sensitive feature. You are advised to restrict access to this feature to selected station users. If a
user is allowed the access to Raid, he/she should use this responsibly.
How to configure
To be able to use Raid, station users must have this feature enabled in their “Class of Service (CoS)”.
How to use
When the dialed station is busy,
•Dial 4 on Busy Tone.
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