Maxeon SunPower Drive - The Charging Station Is Connected to the Vehicle but Charging Doesnt Get Recognized by the EV; The Charging Station Cannot be Powered on; Troubleshooting

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Specications included in this document are subject to change without notice

8.0 Troubleshooting

8.1. The Charging station cannot be powered ON

Phenomenon: The Charging station LED does not turn ON

Troubleshooting tips

1. Check whether the input power is within specied charger limits.

2. Check whether the breaker in the distribution box is tripped. If it is, turn it ON. Check

whether the power indicator is on. If it is ON, the fault is cleared.

3. After eliminating the factors that would cause fault, measure the input, and output voltage

of the breaker using a multimeter. If the input voltage is within normal grid voltage limits

when the breaker is on, and there is no output voltage or abnormal output voltage, the

breaker is broken and need to be replaced.

4. If the input and output voltages of the breaker are normal, there may be a fault in the

charging station. Please contact Customer Support.

8.2. The Charging station is connected to the vehicle but

charging doesn’t get recognized by the EV

Phenomenon: The light does not turn green after the charging connector is inserted into

the EV.

Troubleshooting tips

1. Check whether dust has accumulated in the charging connector or charging socket. If so,

power off the charger at its dedicated circuit breaker and test with a multimeter to make

sure there is no voltage present at the breaker output and the charger is off. Carefully clean

the charging connector taking care not to damage it in any way.

2. Check whether there is an issue with the charging connector. The resistance of the

connector pins CP to PE should be 220 Ohm when the charging connector is not inserted.

3. If the problem persists, contact Customer support.